Frequently Asked Questions

 

Are items authentic?

Yes, at Jean Vintage we guarantee authenticity on every item we sell. Our team has extensive experience in the luxury industry, we check and authenticate each item. We also use advanced AI technology to verify our items. 

We offer all customers a 100% lifetime authenticity guarantee on every item we sell, for that extra piece of mind. 

All handbags purchased come with a Jean Vintage authenticity guarentee card confirming the date of purchase and serial codes where applicable.   

 

Do items come with dust bags or authenticity cards, papers, etc.

It is rare for vintage items to come with their original dust-bags, packaging and authenticity information, as it does depend on their previous owners and how items are stored and cared for over time.  

Occasionally our items do come with their original boxes, dust bags, tags, authenticity cards or purchase receipts. Please check the product description which will confirm exactly what the item comes with.

For all handbags and shoes, If the item does not come with an original dustbag, you will receive a complimentary Jean Vintage dustbag to protect and store your vintage handbag. 

 

I have a question about an item, how should I contact you?

At Jean Vintage, we pride ourselves on providing a personal shopping experience for our clients and we love to communicate with you.

Please drop us a DM on Instagram (@Jeanvintage_) or send us contact us through the contact us page on our website. We aim to respond as soon as possible and where we can, the same day.

  

How long does delivery take?

We pride ourselves on our fast shipping times and turnarounds and always send items the same day, should an order be placed within our office operating hours. 

U.K Mainland Shipping 

We use Royal Mail (Special Delivery) and DHL Express as our delivery couriers which are both next day services. Delivery to the UK is 1 working day and is fully tracked and insured. We provide full tracking information via email. 

*our office hours and working days are Monday to Friday 8am - 4.30pm, all orders placed between this time will be sent the same day. Orders placed before 4.30pm on a Friday are sent with Royal Mail guaranteed Saturday delivery before 1.00pm. 

International Shipping

DHL Express Worldwide

DHL Express Worldwide Delivery takes 1-3 working days. 

Standard International 

Standard International Shipping items are sent with Royal Mail UK and then handed over to the local delivery partner once it arrives at the destination country. Standard International shipping usually takes 7-14 working days. *COVID-19 may impact standard international delivery times. 

 

Do I have to pay import tax / customs fees ?

Items are shipped from the United Kingdom and may be subject to import taxes and customs duties on the import of items. Please ensure to check the rates for your country as this is your responsibility. Payment is collected by the shipping carrier at delivery, we have no control or involvement with this. 

Jean Vintage is not liable for any delays with orders because of custom clearances or issues at the destination.

 

Do you accept returns?

Due to the nature of vintage and pre-loved items, returns or exchanges are not accepted. If there is a problem with your purchase, it is crucial that you contact us immediately when you receive your order and we will always try to resolve this. any issues brought to light after 2 working days of delivery, may not be subject to our quality guarantee. 

Click to read our returns policy. 

I would like a vintage item that isn’t on your website, can you source items?

Yes! We do provide a sourcing service at no extra cost. Please contact us and send us more details and we will try our upmost to source you your dream vintage item. We do ask that you only contact us for this service, should you be sure and have the funds to make the purchase, as a lot of effort and time goes into vintage sourcing.

As the nature of vintage fashion can be very exclusive, it may not always be possible to find specific items on the vintage resale market. 

 

What is the condition of the items we sell?

Due to the nature of vintage and pre-loved items, this can vary. The best way to tell is to read the description of the item you would like to purchase and also check the detailed images we provide. We are explicitly clear on the condition of our items and always state any wear/flaws and any other relevant details.